Product Information

  1. What materials do you use in your jewelry?
    We craft our pieces with premium materials, including 14K/18K gold, sterling silver (925), genuine pearls, and conflict-free diamonds. Each design prioritizes durability and timeless elegance

  2. Are your gemstones natural or lab-created?
    We offer both natural and lab-grown gemstones. Lab-created diamonds and pearls provide a sustainable, budget-friendly alternative without compromising on brilliance

  3. Do you offer customization services?
    Yes! Our expert designers can tailor jewelry to your specifications, including gemstone selection, engraving, and unique settings. Contact us via email for inquiries

Purchasing & Payment

  1. What payment methods do you accept?
    We accept major credit cards (Visa, Mastercard), PayPal, and offer flexible financing options through Affirm. Custom orders may require a deposit

  2. Do you provide discounts or promotions?
    Limited-time sales and seasonal promotions are announced on our website and social media. Follow us for exclusive offers!

  3. Can I purchase jewelry as a gift?
    Absolutely! We offer free gift wrapping and personalized notes. Specify the recipient’s details at checkout

Shipping & Returns

  1. How long does shipping take?

    • In-stock items: 2–3 business days.
    • Custom orders: 4–6 weeks. Expedited shipping is available for a fee

  2. What is your return policy?

    • Standard items: 10 days from receipt (unused, original packaging, proof of purchase required).
    • Custom orders: Non-returnable unless defective.
      Refunds are processed within 5–7 business days
       
       

      .

  3. Do you ship internationally?
    Yes! We ship globally. Shipping costs and duties vary by location. Contact us for a quote

Care & Maintenance

  1. How should I care for my jewelry?

    • Store pieces in a dry, airtight container to prevent tarnishing.
    • Clean with mild soap and water; avoid chemicals and chlorine.
    • Remove jewelry before swimming or exercising

  2. My jewelry arrived damaged. What should I do?
    Contact our customer care team within 24 hours with photos. We’ll prioritize repairs or replacements

Technical Support

  1. How do I know my ring size?
    Use a printable ring sizer from our website or visit our showroom for professional sizing.

  2. Can I resize a ring I purchased elsewhere?
    Yes, we offer resizing services for most standard sizes. Submit a request with your ring’s details

Sustainability & Ethics

  1. Do you use ethical sourcing practices?
    We are committed to ethical sourcing. All diamonds and gemstones comply with the Kimberley Process, and metals are recycled responsibly

  2. How do I recycle old jewelry?
    Visit our showroom or contact us to discuss recycling options. We offer trade-in discounts on select pieces.

Contact Us

  • Email: [support@yourbrand.com]
  • Phone: +1 (XXX) XXX-XXXX
  • Showroom Hours: Mon–Fri, 10 AM–6 PM (EST)

Your satisfaction is our priority. Shop with confidence!

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